ITS Permanence

The excellence of a support at fixed rate

Mastering the management of your computer costs!

With ITS Permanence, it is no longer necessary to mobilise a team of specialists on your site to carry out interventions pertaining to monitoring, correction or repair of an IT system.

Professionals ensure, permanently and in real time, the distance proactive and reactive management of your IT environment. ITS Permanence implies the efficiency of a service which allows dealing instantaneously with problems by avoiding, as far as possible, an engineer to call personally on site.

A subscription to the ITS Permanence service allows you to avoid all the inconveniences arising from a defective IT tool. Whether it is a viral infection at a workstation or a patches updating problem on a server, our service is capable of eradicating the virus, installing or repairing the inventoried equipment by the remote service and this safely.

Do you want a fast and high quality service? ITS Permanence responds to your expectation and requirements.

ITS Permanence offers :

A permanent and automated monitoring of your server.
A professional distance assistance of the management of your IT environment.
Support to your users for all issues pertaining to an optimal use of the workstations.
A concept which covers your needs as system administrator, operation manager or support to users.
An expected fixed rate service.

The simplicity

A call to our support centre suffices and, without the least intervention from your part, the operator may take charge of your workstations and servers. The intervention is then carried out under your monitoring. You can, thus, follow all the operations carried out by the specialist. It is also an agent who monitor your environment and who communicate to us, before such an attempt becomes irreversible, any irregularity in the system.

The concept

ITS Permanence, this is a call management solution linked to a fully encrypted and secured remote control application. This system which operates in real time is particularly efficient for proactive and reactive management activities of the IT environment.

The commitments of ITS *

In case of defects on the hardware
The restoration of the equipment is covered by its manufacturer. However the latter will not reload the software and applications in full. ITS undertakes to do it at no extra costs.

In case of viral infection or malicious acts
Your server has become useless due to a virus or corrupt data? ITS restores it from backup at no extra costs.

In case of impossibility to intervene without calling on-site
Even though most of the interventions are carried out through the network, some operations require handling and contact with the equipment. The ITS engineer then intervene on-site at no extra costs.

* (See contractual prerequisites and general conditions of ITS services)

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